eSourcenutrition.com accepts the following credit cards:
Visa
Mastercard
When using your Credit Card please make sure of the following:
- The credit card is active, and has enough credit available.
- Be sure to know your billing address (the address where you receive your bill). Please be sure the name and address you enter as the billing address is correct. If the name and address you enter does not match the name and address that the credit card company has for the credit card account, the order will be canceled.
- Also, any order that has an invalid email address will not be shipped. Please make sure you enter a valid email address.
WE CHECK EXTENSIVELY FOR LOST, STOLEN OR FRAUDULENTLY USED CREDIT CARDS.
All Orders greater than $200.00 will require a signature for delivery via the shipper.
There are no additional charges to the customer.
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Shipping Options
We ship all orders (All 48 contiguous US States/PO Box Addresses) to either your home or place of business in discreet packaging utilizing UPS shipping methods. The shipping choice is determined by the utilization of our proprietary shipping intelligent e-software solution. Our software bases your shipping method by coupling your ship to location (zip code) to the most efficient shipper.
Free Shipping
Get Free shipping for Orders of $70.00 or more being shipped via UPS Ground, within the 48 contiguous United States.
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Important Notes
Upon shipment of your order, you will be emailed a shipment confirmation and a tracking number so that you can track your order directly on our website. Please visit the Track Your Order section of our website.
UPS does not deliver on weekends or holidays. Do not include these days when estimating your expected delivery date.
*All Orders: Please be accurate and double-check your shipping address to avoid any forwarding fees and receive your package as scheduled. We will charge you a $10 fee for shipments that are either re-routed after leaving our warehouse or are incorrectly addressed due to a customer's error. Shipping labels are generated directly from the shipping information you have entered. If you provide us an incorrect zip code or other addressing error e.g. incorrect or missing apartment number, you will be charged the $10 fee since the shipping company will charge us a fee for this correction.
We do not request or require a signature for deliveries under $200.00, but we cannot force the driver to leave the package if no one is home. If you live in a relatively low crime area and the risk is small, the driver will usually leave the package at your door or other safe area, but it is solely up to your driver's discretion whether or not to require a signature.
Orders received before 2:00pm EST will be processed and usually ship that same day. Orders received after 2:00pm EST will be processed immediately but will not ship until the following day. We don't ship on weekends or holidays. Any orders placed on Saturday or Sunday will be shipped on Monday. All shipping times and dates are subject to change without notice.
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Normal Returns
Returns should be sent with a delivery confirmation or tracking. eSourcenutrition.com will not be responsible for lost or stolen packages. All returns must include used/unused product that was ordered. Any return sent with invoice only will not be accepted.
Refunds will be issued upon receipt of the returned product(s). No product will be accepted after 30 days from the day that an order was placed. All other returns are not accepted.
Money Back Guarantees
We offer money back guarantees on all of our products, minus shipping and handling costs. If you are unsatisfied with the product for any reason, simply return the unused portion for a refund. The customer will be responsible for the cost of return shipment.
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Shipment Errors
If you should receive a product that doesn't match your original order eSourcenutriiton.com will correct the situation. Please contact us within 24 hours after the receipt of shipment via this form and provide the following information:
1. Your order number
2. Your name
3. The product(s) being returned
4. Reason(s) for return
5. Daytime phone number
For orders that we need to make a replacement or return because it does not match your original order, we will arrange for the item(s) to be picked up by UPS by issuing a product return call tag and provide you with simple instructions to comply with.
Damages
eSourceNutrition.com makes every effort to safely secure and ship all of our packages, but we understand that sometimes merchandise can be damaged during the shipping process. In this event you must email us within 24 hours after the receipt of shipment via this form. We will then contact the shipping company for visual inspection of the merchandise box. Upon their confirmation, we will then replace the item or issue you a credit for the amount of the confirmed damaged merchandise.
No product will be accepted after 30 days from the day that your order was placed. Please understand that to provide our ultra-low prices, we must operate on very small margins. Returns are very costly to us and even unopened products will not be resold. Therefore, products cannot be returned if the only reason is that you don't like a particular flavor or product consistency. We will not allow for individual subject taste to have a negative influence over our tremendous pricing structure that we offer our loyal customer base.
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Back Orders
We regularly stock every item that we carry. Although every attempt is made to maintain a large inventory of each product we carry, occasionally we may run out of certain products. In this event, we will contact you via your email address; we will give you an estimated time of availability and give you the choice of canceling the out-of-stock items, holding off shipment of your entire order until the product is available or receiving a partial shipment of the in-stock items first and the out-of-stock items when they are available. eSourceNutrition.com will incur the cost of the shipping charges in delivering these partial shipments.
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APO/FPO Orders
We ship to APO/FPO Military addresses, however, Please be advised that APO and FPO military addresses take longer than usual to be shipped. These orders can only be shipped by USPS and we have no way of tracking this mail. Once your order is shipped we depend on the Military Postal service to deliver the package to you in a timely manner. We cannot provide a tracking number or specific delivery date.